FAQ
Frequently asked questions. If you still need help, please contact us.
General Questions
The item I wanted is now out of stock, what can I do?
If an item is out of stock, please message me and I will relist it or order it if possible for you.
I am unsure what size to choose?
I list all measurements within the listing description. If you are needing help deciding on which size to purchase for a particular project, please shoot me a message so I can help you!
How can I find out about upcoming promotions?
To receive info on exclusive offers and discounts, please sign up for our newsletter! I promise not to send too many!
Orders
Can I change or cancel my order?
If you need to change your order, please message me as soon as possible through the website only. Do not send a message directly to my email as it will not notify me in time. I often ship quickly. I regret that I will not be able to change your order if it has already shipped.
I typically do not take cancellations on physical orders. I am not able to refund or cancel digital orders as they are automatically fulfilled at time of purchase.
How do I use promo code?
Promo codes can be entered in the discount box at checkout. Be sure to hit "Apply" after you type in the code!
I have placed an order and didn't receive confirmation email?
Confirmation should have been received at the email you entered at checkout. If you did not receive it, please send me a message so I can look into it.
Returns
Can I return an item?
I do not accept returns. If you have a problem with your order, please message me.
Do you accept refunds?
I do not accept returns. If you have a problem with your order, please message me.
Shipping
Can I track my parcel online?
Yes, you can! I ship most packages with USPS. You can follow that tracking number link through your shipping notification email or even enter it on the USPS website: Track your package here
You can also see tracking info on your order page in your account here on the website.
How long does delivery take?
USPS delivery time is approx. 3-5 business days to the United States, 1-4 weeks to Canada and no ETA for overseas.
Times vary for shipping and are an estimate only. I unfortunately have no control over that.
